Implementation Workshop

Cancellation Policy

Session Cancellations, Rescheduling and Missed Sessions 1.Scope This policy applies to all sessions booked with Thrive Lotus, including paid one-to-one coaching sessions, complimentary (courtesy) sessions, and sessions included in programs, challenges, sprints or packages. 2. Cancellation 2.1 You may cancel a booked session without penalty by giving at least 4 hours' notice before the scheduled start time. 2.2 A session cancelled within the required notice period is credited back to your account, package or program for rebooking. 3. Rescheduling 3.1 You may reschedule a booked session by giving at least 2 hours' notice before the scheduled start time. 3.2 Each session may be rescheduled once. A rescheduled session cannot be cancelled for credit and must be attended or will be treated as missed. 3.3 The rescheduled session must be booked within 14 days and, where the session forms part of a program, challenge or sprint, before that program ends. 4. Missed Sessions 4.1 A session is treated as missed if you: (a) cancel with less than 4 hours' notice without rescheduling; (b) reschedule with less than 2 hours' notice; (c) do not attend; or (d) arrive more than 15 minutes late. 4.2 A missed session is counted as delivered. It will not be refunded, credited or rebooked. 4.3 For complimentary sessions, a missed session is forfeited and may affect eligibility for future complimentary offers. 4.4 For programs, challenges and sprints, a missed session counts as one of your included sessions. Group or live sessions are delivered at the scheduled time and cannot be rescheduled individually; where a recording is available, it will be shared instead. 5. Late Arrival If you arrive late, the session will still end at the scheduled time and is charged or counted in full. If you are more than 15 minutes late, the session will be treated as missed. 6. How to Give Notice All cancellations and reschedules must be made through the booking system or by email bookings@thrivelotus.com.au. Notice is effective from the time it is received. It is your responsibility to confirm that notice has been received. 7. Cancellations by the Coach If the Coach needs to cancel or reschedule a session, you will be offered an alternative time or, for paid sessions, a credit or refund of that session. 8. Program Validity 8.1 Program, challenge and sprint sessions must be used within the program period. 8,2 Nothing in this policy excludes, restricts or modifies any rights you have under the ACL.

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